Once you have control of your partner, you can press the default hotkey (F1) to chat with the client. You’re in direct control of the computer in question, expediting the process and helping your client faster. No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times. Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive. Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. Questions? No Problem! Contact our support: remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT.

We challenged ourselves by taking efficient streaming to the limit: Enjoy smooth sessions at rates of just 100 kB/s. Therefore we developed an innovative new Codec to achieve the fastest remote desktop experience.ĪnyDesk adapts to the available bandwidth. When working on a remote desktop, it is essential that latency is minimized to not cause any delays.

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